Privacy policy

Your privacy contact

Global Essence is the name used by this beauty and everyday-care store in the United Arab Emirates. For privacy requests or questions, email globalessencedubai@gmail.com or contact us on +971 52 409 3880.

Information you share

When you request a quote or place an order request, we receive the details you submit: your name, email, phone number, delivery country and area, address, selected products, quantities, payment preference and any delivery notes. We also keep relevant customer-service messages, order updates and marketing preferences.

Website and infrastructure requests can include an IP address, browser information, request time and error or security records. We use these to operate the service, investigate problems and limit misuse. Please keep delivery notes relevant to your order and avoid sending sensitive personal information.

Why we use this information

We use order and contact details to answer your request, prepare a quote, confirm availability, arrange an accepted order, provide delivery updates and handle support or returns. We also use necessary records to meet legal obligations and resolve disputes.

The basis for processing depends on the purpose and applicable law, including steps you request before a contract, fulfilling a contract, legal obligations and consent for optional marketing. Where the GDPR applies, necessary service-security processing may rely on our legitimate interest in preventing misuse, balanced against your rights.

Who may receive your information

Authorised team members and service providers receive information needed for their role. These roles include website hosting and database storage, service-email delivery, customer support, and delivery or logistics for an accepted order. Legal or professional advisers and authorities may receive information where there is a lawful reason.

We do not sell your personal information or turn checkout details into a marketing list. If you choose WhatsApp or email, the relevant messaging or email provider also handles your communication under its own terms. Our Data use page explains these choices.

Marketing is your choice

Store news and promotional messages require a separate, optional subscription. Buying, requesting a quote or asking for support does not subscribe you. You can withdraw your choice using the unsubscribe option in a marketing message, by replying with a stop request, or by emailing globalessencedubai@gmail.com.

Stopping marketing does not stop necessary replies about an existing request, delivery or return. We keep the minimum record needed to honour an unsubscribe request.

Storage, retention and international services

We keep information for as long as it is needed for its stated purpose, including handling the order, customer support and applicable accounting or legal requirements. After that, we delete it or remove identifying information. A deletion request may not remove records we must lawfully retain; we will explain any relevant limit.

Hosting, communications and delivery providers may process information outside the UAE. Any required transfer safeguards depend on the applicable law and provider arrangement. You can ask us about the recipients, countries and safeguards relevant to your information. We do not promise that every record remains in the UAE.

Your choices and rights

Depending on the law that applies, you may request information about processing, access or a copy, correction, deletion, restriction, objection or a portable copy of your data. You may withdraw consent for consent-based processing. Withdrawing consent does not undo processing that was lawful before withdrawal.

Send requests to globalessencedubai@gmail.com. We may ask for proportionate information to check your identity before releasing or changing records. We will respond within the period required by applicable law and explain any limitation. You may also complain to the competent data-protection authority; contacting us first does not remove that right.

Protecting your information

Our approach is to collect only what we need, limit access to authorised people and use safeguards appropriate to the information and service. No website or communication service can guarantee absolute security. This store does not collect card numbers or card security codes; never send these, passwords or payment verification codes in a message.

Tell us promptly if you believe your order information or access link has been exposed. Where an incident requires notification under applicable law, we will provide the required notice.

International visitors and updates

The privacy rules relevant to you depend on the activity and applicable jurisdiction. The GDPR may apply where its territorial requirements are met, including relevant offers to people in the EU or monitoring their behaviour there. Visiting a UAE website alone does not mean every international privacy law applies.

We update this notice when the service or relevant practices change. The date above identifies this version. Material changes will be explained through an appropriate notice; a policy update does not replace consent where consent is required.