Terms of sale and use
A clear guide to orders, quotations, delivery and support. Last updated 10 October 2026.
Shopping with Global Essence
These terms describe shopping and enquiries through Global Essence. You must be legally able to make the purchase and provide accurate contact and delivery details. For help, email globalessencedubai@gmail.com or contact +971 52 409 3880.
From request to confirmed order
Submitting checkout or sending a WhatsApp enquiry asks our team to process your selection. An acknowledgement that your request was received is not a shipment confirmation or a charge. We check stock, delivery and payment arrangements, then confirm the order with you.
Products marked “Price on request” need a quotation. In your bag, these amounts appear as “Price to confirm”. If your bag contains any such item, the bag is a quote request, not an order for a zero-priced item. We will explain the final amount and relevant conditions before you agree to proceed. If an item cannot be supplied, we will discuss the available options and any refund due.
Prices, payment and offers
Website prices are in UAE dirhams unless a written international quotation states another currency. Applicable tax and delivery charges must be shown in the checkout or written quotation before you confirm the purchase. Checkout delivery figures are estimates until the team confirms your delivery arrangement. Any proposed change to the agreed amount requires your approval before we proceed.
Only the payment methods confirmed for your order are available. The website does not collect card details. A discount applies only when its published eligibility and terms are met and it is reflected in your checkout or confirmed quotation. A request for wholesale pricing does not automatically create a discount.
UAE delivery, international and bulk requests
We take delivery enquiries for Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Availability for your exact area, delivery charges and expected timing are confirmed for your order. Please tell us promptly if your address or contact details change.
Delivery within the United Arab Emirates is free when the merchandise subtotal is more than AED 100. Exactly AED 100.00 does not qualify. Below that amount, delivery is AED 10 anywhere in the UAE. Delivery charges are not counted towards the AED 100. GCC, international, carton and bulk orders are quoted separately. No automatic percentage discount is offered at present; any discount must be stated in a confirmed quotation.
International, GCC, carton and bulk orders are quoted individually. Before you commit, the quotation should identify the products, units or carton quantities, destination, charges, delivery arrangements and any agreed responsibility for customs or import requirements. An international enquiry is not a promise that every product can be shipped to every country.
Product information
Check the product name, size and contents of a set before ordering. If a size or pack detail needs confirmation, ask us to confirm it in your quotation. We will explain a material substitution before you accept it.
Product names identify the manufacturer’s ranges. Cosmetic descriptions are not a promise of a particular result or medical treatment. Follow the ingredients, directions and warnings on the actual supplied pack. Packaging images and campaign styling do not replace those instructions.
Changes, cancellations and returns
Contact us promptly if you need to change or cancel a request. We will check whether the order has been confirmed or dispatched and explain the available options. Any voluntary change-of-mind terms will be stated before order confirmation.
If an item arrives damaged, incomplete, defective or materially different from the agreed description, contact us with the order reference and details of the problem. Photos can help us investigate. We will provide return instructions and the appropriate remedy, such as replacement or refund, as required by applicable law. These terms do not exclude mandatory remedies for non-conforming goods or qualifying delivery failures.
Support and your legal rights
Please send complaints to globalessencedubai@gmail.com or +971 52 409 3880 with your order reference. We will review the issue and explain the next steps. You may also contact the competent consumer-protection authority or use any other remedy available under applicable law.
Applicable UAE law governs our UAE trading activity. Mandatory consumer rights in another applicable jurisdiction remain protected. Nothing here limits liability or a legal remedy where the law does not permit that limitation. We do not require you to waive those rights to use this store.
Privacy and future changes
Read our Privacy policy and Data use page for information about order records, browser storage and optional marketing. We may revise these terms for future requests. A later change does not retrospectively remove rights or alter an already confirmed order without a lawful basis and any required agreement.